FAQ

WHEN WILL I RECEIVE MY ORDER?

Due to COVID-19, please expect severe delays. During this time, please allow additional processing/tracking updates and transit times. Please allow 4-6 weeks for delivery. We are working hard to get your orders out as quickly and safely as possible!

I NEVER RECEIVED MY CONFIRMATION EMAIL AFTER ORDERING.

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email us at info@byhaze.co.

WHAT IS YOUR RETURN POLICY?

All sales are final. We cannot change any information on an existing order once it has been processed, including, but not limited to shipping address, billing address, size, item, or quantity. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier. All orders are shipped via USPS. If your order arrives and is an incorrect item, please contact us at info@byhaze.co

HOW DO I CHANGE OR CANCEL MY ORDER?

We make every effort to fulfill orders as quickly as possible. Once you have submitted your order we begin processing your order immediately and we cannot cancel, make address edits or add items.

HOW DO I CONTACT CUSTOMER SERVICE?

You can email us at info@byhaze.co Please be sure to include your full name, order number, and any additional information regarding your purchase so that we may better assist you.

PRE-ORDER MERCHANDISE

Pre-release ordering is available for select titles. These items will show a "Pre-Order" button when you add them to your cart. The release date of your items will be shown on both the details page and in the cart. We make every effort to ship pre-order products to arrive at US addresses on or before street date, but cannot guarantee a delivery date. When you place a pre-order, we will charge your account at that time.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not offer international shipping at this time.

WHAT PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, and PayPal. You will be charged at the time of purchase. Please note that all prices listed in our store are in US Dollars.

IS IT SAFE TO USE MY CREDIT CARD?

Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.